Customer Care

Do you have any questions or concerns? Our Customer Experience team is here
to help.



Reach us by phone

Monday – Friday 5:30am – 9:00pm, Saturday 5:30am – 6:30pm and on Sunday from 8:30am – 9:30pm CST.
Flights booked by phone are subjected to $25 fee. Skip the fee by booking at

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Changes, Cancellations and Refunds

All Contour tickets are non-refundable except for the following:
1) tickets purchased at an “Unrestricted” fare
2) tickets that are cancelled within 24 hours of booking, provided that the ticket was also
booked at least 7 days prior to departure of the first flight in the itinerary

Non-refundable tickets may be changed or cancelled prior to departure to receive
courtesy credit towards a future flight, subject to availability, for an Administrative
Service Fee of $25.00 per Passenger. Reservations made using a courtesy credit are
subject to any difference in fare in effect for the new dates of travel.  Cancellations must
be made at least one hour prior to departure in order to receive a courtesy flight credit
equal to the amount of the ticket, less the Administrative Service Fee. Courtesy credits
may be used for travel on flights up to 365 days from the date of departure. Passengers
who do not notify Contour in advance of their flight forfeit their right to a refund or flight
credit for future travel. Courtesy credits issued for future flights have no cash value.

Notice of Overbooking Flights

Although Contour does not intentionally overbook its flights, there is a slight chance that
a seat will not be available on a flight for which a person has a confirmed reservation. If
the flight is overbooked, airline personnel will first ask for volunteers willing to give up
their reservation in exchange for compensation of the airline’s choosing. If there are not
enough volunteers, Contour may deny boarding to other persons in accordance with its
particular boarding priority. With few exceptions, including failure to comply
with Contour’s check-in deadline (available upon request from Contour), persons denied

boarding involuntarily are entitled to compensation. The complete rules for the payment
of compensation and Contour’s boarding priorities are stated in the Conditions of
Carriage and are available at all Contour ticket counters and boarding locations. Some
airlines do not apply these consumer protections to travel from some foreign countries,
although other consumer protections may be available. Check with your airline or your
travel agent.

Lost and Stolen Items

If you have lost an item while travelling with us please contact Customer Experience at or by calling 1-888- 33-CONTOUR.
If you believe that an item has been stolen from you, please see an agent who will be
happy to put you in contact with airport police.