Safe in the Air

Safe in the Air

Coronavirus (COVID-19) Update

Contour is actively monitoring the recent coronavirus outbreak and will comply with any recommendations made by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As always, the safety and wellness of our customers and crew members are our primary concern, and we will continue to make decisions with this in mind.

Important New Safety Measures

In order to manage the spread of COVID-19, Contour Airlines has put in place additional measures to ensure your safety.
Contour customers and employees are required to wear a face mask or appropriate cloth face covering over their nose and mouth at all times during their travel, including while aboard our aircraft (except while eating or drinking) and while in the airport. In accordance with the current CDC guidance, an appropriate mask or cloth face covering that fits snugly against the face, covers an individual’s nose and mouth, and is secured under the chin will be accepted. Plastic face shields may be used in addition to a mask but are not approved mask replacements. Any mask with an exhaust valve is not approved as an acceptable face mask. Children under the age two, young children who cannot maintain a face covering and unaccompanied minors are exempt from the mask requirement. Failure to comply with mask requirements, including false claims of a disability or health condition to obtain an exemption from wearing a mask or face covering may result in denial of boarding or suspension of future travel privileges on any Contour flight for the duration of the mask/face covering requirement.
As a reminder, no person should board a flight when they are feeling ill as this could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.
Your safety is our top priority. We appreciate your understanding and thank you for flying Contour Airlines.
If you have a medical exemption to our mask policy, please download our Mask Exemption Form and submit a copy to our Customer Care team at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. at least seven (7) days prior to scheduled departure.

Change and Cancellation Fees

**Due to high call volumes, please send an email with your change or cancellation request to our Customer Care team at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. and it will be processed in the order it was received. Please include the record locator (PNR) or ticket number(s) and the names of the passengers associated with your request.**
Out of concern for our customers, we have altered our policy regarding flight changes and cancellations. Change and cancellation fees have been waived for all bookings made before March 10, 2020, and will be waived for all current bookings until further notice. Non-refundable tickets may be canceled and credit for the full value of the ticket applied to a Future Travel Voucher (FTV). FTV funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket. Hopefully, this change in policy will provide our customers peace of mind so that if circumstances change, they can alter their plans without penalty.

Aircraft Cleanliness and Safety

Contour staff members regularly clean and disinfect the aircraft with EPA-registered disinfectants to ensure a clean cabin environment for all passengers. Contour Airlines flights are operated with Embraer ERJ-135 and ERJ-145 aircraft configured with just 30 seats at 36” pitch in 2-by-1 configuration for maximum passenger comfort and safety. In-flight service has been limited to include only prepackaged snacks and bottled water.
At this time, there have not been any reports of a Contour customer testing positive for the coronavirus after being a passenger aboard one of our aircraft. We ask that customers who show signs and symptoms of COVID-19 or have been in contact with anyone who has shown symptoms or been diagnosed with the virus, refrain from traveling until they have been cleared to do so by their healthcare provider.

Precautions when Traveling

We encourage our passengers to follow best practices set out by the CDC while traveling.

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • Avoid touching your eyes, nose or mouth with unwashed hands
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash your hands with soap and water if they are visibly dirty.
  • Practice social distancing by maintaining distance between you and individuals who may be sick. This is especially important for people who may be at higher risk due to age or underlying conditions.