We want you to have a pleasant and comfortable travel experience. To request any special services or assistance, please contact Customer Experience by phone at 888-332-6686 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. at least 48 hours prior to your scheduled departure.
Please be aware that some special service requests require medical paperwork that may take more than 48 hours to obtain. Complaint Resolution Officials (CROs) are also available through our call center to help with issues before, during, and after your flight.
We take pride in securing the most comfortable and convenient seats based on your requirements. Please choose seats when you book or call Reservations for help booking thebest seat to suit your needs, especially if you:
If you are traveling with any medical device, a wheelchair or other mobility device we are here to help. We offer pre-boarding, deplaning and airport assistance. Wheelchairs are available for customers with disabilities at all of our airports. Advance arrangements are not required, but it is best to request a wheelchair through Customer Experience the day before traveling.
Mobility and medical devices do not count toward carry-on limits. We accept all types of wheelchairs and scooters including folding, collapsible, non-folding, manual or powered. Please understand that space is limited. Excess, oversized and/or overweight baggage that isn’t needed during your flight, or will not fit in the cabin, will be checked. Some charges may apply for checking additional wheelchair(s) used for recreational purposes. In the event of an emergency, you must be able to help yourself off the aircraft.
If you are travelling with a powered wheelchair, please notify originating airport at least 48 hours before check-in.
Contact Customer Experience to make sure your device is approved for travel and to make any special assistance travel requests. Customer Experience can be reached by phone at 888-332-6686 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.
If you are connecting to another airline, please contact the operating carrier for their rules on traveling with wheelchairs, mobility devices and medical devices.
We know your family might include those with four legs and fur. Contour welcomes small pets onboard the aircraft at no charge. Reservations for your pet must be made in advance over the phone with Customer Experience to ensure availability and reserve a space for your pet. We are not able to book pets online.
For safety, we do not allow more than two (2) pet containers in the cabin at any time and only one (1) pet carrier per passenger. Pets are required to stay in their carrier at all times and must be soothed by the owner in its carrier.
Permitted pets on Contour flights include domesticated dogs and cats. Pet carriers are required to fit under the seat and must be big enough to allow your pet to stand up, lie down, and turn around in a natural position. Please note that you are not allowed to sit in an Emergency Exit row with a pet carrier. Pet carrier dimensions are not to exceed 24” length x 16” width x 10” height and are considered to be a carry-on item for allowance purposes.
Under the Air Carrier Access Act (ACAA) a service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.
Service animals are welcome at no charge if they meet the requirements. The animal must fit on your lap, at your feet, or under your seat, and cannot block the aisle. Dogs trained to detect explosives/drugs or trained for search and rescue (documentation required) are also welcome at no charge. Please see our Contract of Carriage for more details.
Download the U.S. Department of Transportation Service Animal Air Transportation Form here. Please note that this Form must be completed and submitted to This email address is being protected from spambots. You need JavaScript enabled to view it. 48 hours before your departure. Passengers may be asked to present this documentation at any point throughout their journey, so we recommend keeping a copy with you during your travel.
Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals. See above for requirements for traveling with pets.
When traveling on another airline, please review their requirements for traveling with pets and service animals, as they may be different.
A parent, or any person 16 years of age or older, may hold an infant in their lap, provided that infant is included in the passenger reservation. Seating options for Lap Children may be limited on some flights.
A ticket must be purchased for infants traveling in their own seat. The purchaser must provide their own child safety seat, clearly labeled as approved by the Federal Aviation Administration (FAA), to be installed according to the instructions on its label. The infant must remain in the safety seat with the harness fastened during taxi, takeoff, landing and whenever the “fasten seatbelt” sign is on. A reserved seat is required to carry on a safety seat, or a seat must be available next to you. If an unoccupied, adjoining seat is not available, the gate agent will check the safety seat to your final destination.
Seating options for infants in a reserved seat may be limited on some flights. Please visit www.faa.gov/passengers for more information on traveling with infants or young children.
An unaccompanied minor is a child between the ages of 5 and 14 years old, who is not accompanied on the same flight or compartment by a passenger at least 15 years old or older or by a parent/guardian regardless of age. Children under 5 years old will not be allowed to travel without an adult.
For the safety of the unaccompanied minor, they must travel on the first flight of the day. If there are multiple flights during the day, we will not allow them to travel on the last flight. If there is only one flight scheduled for the day, for example DFW<-->GLH, they are allowed to travel on this flight.
Unaccompanied minors will only be accepted on Contour non-stop (direct) flights and will not be allowed to connect flights. Flights that do not change flight numbers, such as CLT<-->BKW<-->PKB, CAN fly unaccompanied minors. Flights that do change flight numbers, such as DFW<-->TBN<-->BNA, CAN NOT fly unaccompanied minors, as this would be considered a connecting flight.
For the continued safety of the minor, Contour is not allowed to receive or transfer the minor to/from another airline. All unaccompanied minors must be accompanied by a parent or responsible adult until the child is boarded onto the aircraft. The parent, guardian, or other responsible adult must remain at the departure gate until the aircraft has taken off from the airport. The minor child must be met at the arrival gate in the destination airport by another parent, guardian, or responsible adult. Information on who will be picking the minor up will be collected at the departure airport.
If for any reason the aircraft diverts back to the departing airport, the parent, guardian, or responsible adult will be notified and must return for the minor.
A service charge of $50 per flight segment will be assessed for unaccompanied minors on all Contour flights.
You are able to fly until the end of your eighth (8th) month of pregnancy. In order to travel your ninth (9th) month you will need a certificate from an obstetrician, dated within 72 hours of departure, stating your fitness for air travel on your scheduled itinerary, as well as providing the estimated date of birth.
For domestic flights under five (5) hours, you will not be permitted to travel within seven (7) days before or after your delivery date. If you need to travel within this time frame you will need a certificate from an obstetrician, dated within 72 hours of departure, stating that you are physically fit for air travel on your scheduled itinerary
Please submit these documents to Customer Experience via email at This email address is being protected from spambots. You need JavaScript enabled to view it.
Contour is proud to offer interline connectivity to Alaska, American, and United Airlines.
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Our 30-seat aircraft offer a custom safe, and efficient travel option for your group or event.
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Explore our route map and learn more about all of the places you can fly with Contour.
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