To reduce the risk of Ebola importation into the United States, the Centers for Disease Control and Prevention (CDC) is temporarily restricting U.S. entry for travelers who were recently in the Democratic Republic of the Congo (DRC). Travelers, including Americans, who have been in the DRC within 21 days of their flight will not be allowed to board commercial flights with destinations to the United States. All U.S. citizens and U.S. nationals who have been in the DRC should plan to remain outside the DRC for 21 days before entering the United States.

U.S. citizens and U.S. nationals who have been present in Uganda, or South Sudan (and not present in DRC) within 21 days of arrival in the United States must only enter through designated airports for enhanced screening. Non-U.S. citizens/nationals must remain outside of Uganda, South Sudan, and DRC for 21 days before entering the United States. Please review the CDC's information on what travelers need to know about returning to the Unted States from DRC, Uganda, and South Sudan, for the list of designated airports, and for health information about Ebola.

Americans who need consular assistance can visit Additional Consular Information for Americans Regarding the Ebola Outbreak or call the Department of State:

• +1 (202) 501-4444 (from abroad)
• +1 (888) 407-4747 (from the U.S. and Canada)

For travelers who have been outside of the Democratic Republic of the Congo, Uganda, or South Sudan for more than 21 days and need assistance with a public health travel restriction, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

For more information, please see the attached Traveler Reference Sheet.

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We may not have your contact information so if your flight qualifies for compensation, please call 1-888-332-6686 seven days or more after your flight's scheduled departure to inquire about potential compensation.

If your flight is delayed more than 4 hours, you may qualify for compensation. If you have questions regarding compensation for flight delays, please see your Contour Airlines gate agent or call 1-888-332-6686.

Contour Airlines will provide customers experiencing an onboard ground delay with food and drink, access to clean restrooms and, as necessary, medical treatment. Contour will begin to return to the gate or other disembarkation point no later than three hours for domestic flights and four hours for international flights unless the pilot-in-command determines there is a safety or security-related reason for remaining on the tarmac or Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane would significantly disrupt airport operations.