Contour ticket counters open two (2) hours prior to the scheduled departure time. We recommend arriving at the airport 60 minutes prior to departure to enjoy a smooth travel experience. Passengers and baggage are accepted for check in at the Contour ticket counter until 30 minutes before to departure. All passengers are required to be present at the gate at least 15 minutes prior to departure or be subject to cancellation of their reservation. Boarding doors close 10 minutes prior to departure time.
We want your travels to be as stress free as possible, so we recommend leaving some extra time to complete the check-in process if you are traveling with a pet or as an unaccompanied minor, as there is additional documentation that must be completed at the ticket counter.
All passengers 18 years of age or older are required to have a valid government-issued photo identification at the time of check-in. A driver license, state non-operator ID, active-duty military ID, or passport are all accepted forms of identification. We recommend that passengers who are under 18 years of age at the time of travel have photo identification, but this is not required.